Terms and Conditions
Hypnotherapy is a two-way process.
Part of the treatment occurs in the consulting room and part of the treatment is cognitive reflection or homework. As the client, when you agree to undertake a course of treatment you also agree to engage with the process, complete any homework that you are given. It is with commitment and partnership working that you will see the best results.
Treatment of minors
Parental or guardian authority is required prior to treatment. All persons under the age of 16 will be accompanied by a parent or guardian at all times.
Standards of behaviour
You will be treated with respect at all times, in return you agree to act in the same manner. Best practice will be used at all times in your treatment. In return, you undertake not to harm yourself, any other person, or any property. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, the right to cancel the session is reserved and you may be refused any further therapy sessions.
If you are running late, advise as soon as possible. Best endeavours will be made to ensure a full session available, however due to subsequent client bookings this cannot be guaranteed. If your session needs to be curtailed due to your late arrival, then the session fee remains payable in full.
Each standard session lasts approximately one-hour payable upon booking or at the end of each session by cash or bank transfer.
The cancellation policy requires a minimum of 48 hours’ notice of cancellation via telephone, text or email. If an appointment is cancelled with less notice, then the full session fee will apply.
Refunds will only be made for exceptional reasons and will be reviewed on a case by cases basis.
When agreed in advance, expenses will be invoiced as incurred.
Your personal data will be maintained in the strictest confidentiality. Your personal information will not be disclosed to any third party unless required to do so by law. The information you provide during the course of your treatment will be held in the same strict confidentiality unless you instruct us in writing to share it with your GP or any other third party.
Everything you say will be treated in the strictest confidence with the following exceptions:
Self-Harm: Your GP may be contacted if it appears that you are suicidal or intend to carry out serious self-harm.
Abuse or Injury to a Minor: Abuse towards a minor legally needs to be reported to the appropriate authorities should you divulge any such information during a session.
The collecting and retention of data will comply with all current data protection laws and best practice.
Full and up to date Professional Liability, Public Liability and Product liability insurances are in place.
Health & Safety
Your safety is paramount, therefore at all times the requirements of the Health and Safety at Work Act 1974 and of any other Acts, Regulations, Orders or rules of law pertaining to Health and Safety will be complied with.
Marketing and use of info
No personal information will be used for any purpose without prior consent.
You will automatically be added to our newsletter mailing list so that you can receive up to date information and our special offers from time to time. Please be assured that we do not share your information with anyone.
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Should you have any concerns over the service that you have been provided, complaints can be made by email to firstname.lastname@example.org. It is our policy to review and respond to all complaints within a 48hr period.
By undertaking a course of therapy with us you accept that we cannot guarantee the therapeutic outcome and that our fees are payable in consideration of our time and expertise regardless of the therapeutic outcome.
These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms the English courts will have non-exclusive jurisdiction over such dispute.