Terms and Conditions

Service

Hypnotherapy is a two-way process. 

Part of the treatment occurs in the consulting room and part of the treatment is cognitive reflection or homework. As the client, when you agree to undertake a course of treatment you also agree to engage with the process, complete any homework that you are given. It is with commitment and partnership working that you will see the best results.

Treatment of minors

Parental or guardian authority is required prior to treatment. All persons under the age of 16 will be accompanied by a parent or guardian at all times.

Standards of behaviour

You will be treated with respect at all times, in return you agree to act in the same manner. Best practice will be used at all times in your treatment. In return, you undertake not to harm yourself, any other person, or any property. You agree not to come to sessions under the influence of alcohol or recreational drugs, except those medications prescribed by your doctor. If you do come to sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, the right to cancel the session is reserved and you may be refused any further therapy sessions.

Late arrival

If you are running late, advise as soon as possible. Best endeavours will be made to ensure a full session available, however due to subsequent client bookings this cannot be guaranteed. If your session needs to be curtailed due to your late arrival, then the session fee remains payable in full.

Payment Terms

Each standard session lasts approximately one-hour payable upon booking or at the end of each session by cash or bank transfer.

Cancellation policy

The cancellation policy requires a minimum of 48 hours’ notice of cancellation via telephone, text or email. If an appointment is cancelled with less notice, then the full session fee will apply.

Refunds

Refunds will only be made for exceptional reasons and will be reviewed on a case by cases basis.

Expenses

When agreed in advance, expenses will be invoiced as incurred.

Confidentiality

Your personal data will be maintained in the strictest confidentiality. Your personal information will not be disclosed to any third party unless required to do so by law. The information you provide during the course of your treatment will be held in the same strict confidentiality unless you instruct us in writing to share it with your GP or any other third party.

Everything you say will be treated in the strictest confidence with the following exceptions:

Self-Harm: Your GP may be contacted if it appears that you are suicidal or intend to carry out serious self-harm.

Abuse or Injury to a Minor: Abuse towards a minor legally needs to be reported to the appropriate authorities should you divulge any such information during a session.

Data protection

The collecting and retention of data will comply with all current data protection laws and best practice.

Insurances

Full and up to date Professional Liability, Public Liability and Product liability insurances are in place.

Health & Safety

Your safety is paramount, therefore at all times the requirements of the Health and Safety at Work Act 1974 and of any other Acts, Regulations, Orders or rules of law pertaining to Health and Safety will be complied with.

Marketing and use of info

No personal information will be used for any purpose without prior consent.

You will automatically be added to our newsletter mailing list so that you can receive up to date information and our special offers from time to time. Please be assured that we do not share your information with anyone.

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Complaints procedure

Should you have any concerns over the service that you have been provided, complaints can be made by email to andrew@beinghuman.coach. It is our policy to review and respond to all complaints within a 48hr period.

Disclaimer

By undertaking a course of therapy with us you accept that we cannot guarantee the therapeutic outcome and that our fees are payable in consideration of our time and expertise regardless of the therapeutic outcome.

Jurisdiction

These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms the English courts will have non-exclusive jurisdiction over such dispute.

PRIVACY NOTICE (Data Processing)

Who we are and how we process your personal data Being Human (A trading arm of Childers Consulting Ltd) complies with their obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing (and destroying it) securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the following purposes:
To deliver the services that clients have requested;
To contact those clients as necessary in accordance with the services they have requested;
To contact clients via surveys to ascertain their opinions on the service they received from us;
To maintain our own accounts and records.
N.B. In the event that our recorded data is utilised for research purposes, our own supervision or for the instruction or tuition of students, all such data will be sufficiently anonymised to the extent that individual clients cannot be identified. Should a client indicate that their data should not be used for these purposes, we would refrain from using that data. Individual client data will never be passed to a third party without the express consent of the respective client, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement. In accordance with our need to maintain the possibility of access to client data as a result of returning clients or those who may wish to lodge a complaint in respect of our professional services to either our professional body or our insurers (i.e. in all cases perhaps after a long period of time has elapsed), we retain all client data for a minimum period of 7 years except for the hypnotic audio recordings designed for our clients these are deleted from our server after 12 months. Our Lawful Basis for processing client personal data The client has given clear consent for us to process their personal data for a specific purpose. Further, the processing is necessary for both my client’s and my own legitimate interests. Your rights and your personal data Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: The right to request a copy of your personal data which Being Human holds about you; The right to request your personal data is erased where it is no longer necessary for Being Human to retain such data; The right to withdraw your consent to the processing at any time; The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [N.B. This only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means]. The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; The right to object to the processing of personal data, (where applicable) [N.B. This only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics] The right to lodge a complaint with the Information Commissioners Office. (See below). Complaints Notice The client has the right to complain to the Independent Commissioner’s Office (ICO) if they think there is a problem with the way we are handling their data (see https://ico.org.uk/concerns/handling/).